 |
| Case
Number |
XXXXXXX
|
Serial
Number |
XXXXXXXXX
|
| Status
|
Pending
|
Model
|
PS436U-3Q1560 |
| Created
|
08/17/2000
11:03:42 |
Part
Number |
4360ZDVD/12.0
(W2K/NT) |
| Shipping
Company |
|
Requested
Ship Date |
10/05/2000 |
| Tracking
# |
XXXXXXXXXXXX |
|
|
| Description |
(XXX)
XXX-XXXX xcellular CUSTOMER IS TURNING COMPUTER ON FOR
THE
FIRST TIME AND IT HANGS AT WELCOME TO TOSHIBA SCREEN. HE
IS
NOT ABLE TO GO INTO BIOS NOR REBOOT FROM FDD OR CDROM
DRIVE.
OFFERED CUSTOMER DEPOT REPAIR AND ASP OPTIONS, HE WANTS
TO
TAKE ASP OPTION, SO TOLD HIM ABOUT PREMIER ASP FOR HIS
AREA
(XXXXXX) AND ALSO 2 REGULAR ASPS. HE WILL
CONTACT
THEM. | |
|
Action |
Status |
Summary |
Created |
|
Depot Repair |
Done |
Repair in Process |
10/18/00 3:06:16
PM |
|
Depot Repair |
Done |
Off Hold - Parts |
10/18/00 1:09:31
PM |
|
Depot Repair |
Done |
On Hold - Parts |
10/13/00 4:20:12
PM |
|
Depot Repair |
Done |
Repair in Process |
10/12/00 6:13:51
PM |
|
Depot Repair |
Done |
Off Hold - Parts |
10/12/00 3:57:31
PM |
|
Depot Repair |
Done |
On Hold - Parts |
9/30/00 8:45:02
AM |
|
Depot Repair |
Done |
Off Hold - Parts |
9/29/00 3:50:06
PM |
|
Depot Repair |
Done |
Repair in Process |
9/29/00 3:50:06
PM |
|
Depot Repair |
Done |
On Hold - Parts |
9/12/00 9:00:14
AM |
|
Depot Repair |
Done |
Repair in Process |
9/8/00 7:30:50
PM |
|
Depot Repair |
Done |
Repair in Process |
8/29/00 12:06:18
PM |
|
| |
